Q: Shipping Methods (for deliveries to international shipment)
A: SCSpecial use Hong Kong Post, EUB and e-Express as our couriers. Below is the summary of shipping rates per order:
|
Shipping Method
|
Delivery Time
|
|
Net Order Amount
Shipping Method
|
Business Day
|
|
Standard Post
|
10-15
|
|
e-Express
(For U.K. Only) |
4-5 |
- Shipping fee is subject to change of currency exchange rate.
- No orders will be sent on Sunday and public holidays.
- Most orders will be shipped out within 24 hours, unless notified otherwise.
- In extreme peak season, customs clearance and unexpected situations, sometimes the delivery may take longer.
Note: The stated delivery times are approximate. We couldn’t guarantee the actual delivery time. Regular mails and registered mails will be delayed a bit if big holidays are coming, such as Christmas, New Year. In some occasion like Customs Delay or extremely weather conditions, the delivery time will take a bit longer.
Q: International Deliveries
A: We do ship internationally. Packages will be sent from Hong Kong Warehouse directly. You may shop for yourself or send gifts to your overseas friends and relatives.
Q: Payment Method
A: SCSpecial accepts Paypal and Credit Card as the payment channels. Paypal is a secure & safe payment gateway for online purchasing. Paypal accepts VISA/ MASTER/AMERICAN EXPRESS/ Discover Online etc
Payment on SCSpecial is secure. We use Verified by Visa, MasterCard Secure Code. In addition to entering the credit card information, you also need to enter a CVV/CVC security code. For security purposes, if you share an account, we recommend you NOT to store your credit information online as anyone who has access to your account could charge SCSpecial.com purchases to the card without your knowledge.
Q: Delivery Time
A: Orders placed on holidays or weekends will begin processing the next business day. If items in your order are out of stock we will notify you by email. SCSpecial strives to provide efficiency and soonest delivery service to customer but while delivery time may vary from delivery country, customs issues, logistic arrangements, weather and seasonal holiday. SCSpecial has no control over and not able to responsible for any delays.
Q: Dispatch Notification
A: A Dispatch Notification Email will be sent to you once the order is on the way. Most orders are shipped within 1 business days after an order placed online. You can expect to receive this email within 2 – 5 business days timeframe.
Q: Order History
A: After you have successfully paid for an order, the status will change to “confirmed”. Please log into your account after 24 hours and find the order tracking information should be provided.
Tracking Number may not be responding since couriers has to update their server, please try again later if this is the case. As different couriers provide different tracking information, you can contact the courier directly if further assistance is needed.
Q: Shipping Status
A: You will receive an e-mail informing you the tracking number and trace link when the order has shipped. Information about any backordered or cancelled items will be included in a separate email. For further enquirers, you can Contact Us and we will respond within 1 business day.
Q: Backorder
We sometimes have merchandise for sale that has not yet been received at our distribution center, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or design, and then we'll ship it to you when supplies are replenished. We will contact you via email if the item's due date changes.
